JDE Services | Counselling in Rochdale, Shaw, Oldham and nationwide, Mentoring & Coaching

This Privacy Notice explains how JDE Services ("I", "me", "my") collects, stores, uses and protects your personal information when you enquire about or receive counselling services.

I am committed to protecting your privacy and processing your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and my professional ethical obligations.

Data Controller

Jody Eaton
JDE Services
Email: counselling@jdeservices.uk
Telephone: 07534630025
ICO Registration Number: ZC189335

If you have any questions about how your information is handled, please contact me using the details above.

What Information I Collect

Personal Information

Name
Address
Email address
Telephone number
Date of birth
Emergency contact details
GP details (where appropriate)

Special Category Data

As part of providing counselling services, I may collect information relating to:

Your physical and mental health
Emotional wellbeing
Personal history
Family relationships
Employment and education
Significant life events
Risk assessments
Session notes

This information is classified as special category personal data under the UK GDPR and is given additional legal protection.

How I Collect Your Information

Email enquiries
Telephone conversations
Initial consultations
Registration forms
Counselling sessions

Why I Collect Your Information

To respond to enquiries
To arrange appointments
To provide counselling services
To maintain professional records
To ensure safe and effective care
To comply with legal and ethical obligations
To process payments where applicable

Lawful Basis for Processing

Article 6 UK GDPR

Performance of a contract
Legitimate interests
Legal obligations

Article 9 UK GDPR

Health information is processed because it is necessary for the provision of counselling and healthcare services, compliance with professional obligations and, where applicable, the establishment, exercise or defence of legal claims.

Confidentiality

Everything discussed during counselling is treated as confidential.

Confidentiality may be broken only where:

There is a serious risk of harm to yourself or another person.
A court orders disclosure.
Disclosure is required by law.
There are safeguarding concerns involving a child or vulnerable adult.

Wherever possible, this will be discussed with you first.

Clinical Notes & Supervision

Brief professional notes are kept following counselling sessions and stored securely.

I also attend regular clinical supervision as required by my professional body. Client information discussed during supervision is anonymised wherever possible, and supervisors are bound by professional confidentiality.

Sharing Information

Your information will not normally be shared without your consent.

Exceptions include:

Where required by law.
Safeguarding concerns.
Serious risk of harm.
Legal proceedings.
Where you have given explicit permission.

Storage and Security

Appropriate technical and organisational measures are used to protect your personal information.

Password-protected devices
Encrypted digital storage where appropriate
Locked storage for paper records
Access restricted to the counsellor

Retention of Records

Client records are normally retained for [7 years after the end of therapy], unless a longer retention period is required by law, insurance requirements or professional guidance.

Records are securely destroyed after the retention period expires.

Your Rights

Under the UK GDPR you have the right to:

Access your personal information.
Correct inaccurate information.
Request erasure where appropriate.
Restrict processing.
Object to certain processing.
Data portability where applicable.
Withdraw consent where consent is relied upon.

Complaints

If you have concerns about how your information is handled, please contact me first.

You also have the right to complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk
Telephone: 0303 123 1113

Changes to This Privacy Notice

This Privacy Notice may be updated from time to time to reflect changes in legal requirements or professional practice.

Contact

Jody Eaton
JDE Services
Email: counselling@jdeservices.uk
Telephone: 07534630025
ICO Registration Number: ZC189335